Smart Enterprise Magazine

Volume 7, Number 1, 2013

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The Art of the Possible: Automating IT Transformation Mobile systems, the cloud and other new technologies are certainly exciting. But legacy systems have a role in IT transformations, too. That���s particularly the case at large enterprises. ���The mainframe will continue to be a critical platform for IT organizations,��� says Bill Talbot, Product Marketing Director for Automation Solutions at CA Technologies. ���That���s especially true in healthcare and finance, which may adopt cloud technologies more slowly for security, regulatory and data-migration reasons.��� More than a few IT departments are still running mainframes, reveals Ed Marootian, VP of Product Management and Strategy, Automation, at CA Technologies. ���Many CIOs can���t or won���t rip and replace some of these systems,��� he adds. ���They���ve got to ensure that those more mature systems integrate seamlessly with next-gen technology.��� And if some CIOs are unwilling to rip and replace, who could blame them? ���There���s been 20 years of customization on some of these solutions,��� says Sid Kumar, VP of Customer Lifecycle Solutions at CA Technologies. ���People are trained on them and productive; upgrades are expensive and migrations can be challenging.��� That���s why comprehensive workload and process automation management strategies are so critical ��� organizations can leverage these automation capabilities to more effectively integrate the management of all their systems and solutions more seamlessly. These solutions help CIOs process and manage mission-critical workloads reliably and cost-effectively across mainframe and distributed systems. At the same time, these tools can also help CIOs manage data in the cloud. Marie Godfrey, VP Product Marketing and Strategy, Workload Automation, at CA Technologies, likens legacy systems to a heart, providing blood to the infrastructure. A solution such as CA Workload Automation CA7�� Edition, she adds, can be the pump for that infrastructure heart. It���s a mainframe-hosted and fully integrated workload automation engine that coordinates and executes job schedules and event triggers across an entire enterprise���s infrastructure. CA Technologies also offers an associated browser-based solution, CA Chorus, designed to integrate disciplines and products. It provides users with a single workspace and common navigation tools for diagnosis, knowledge management and process automation, thus increasing IT���s overall productivity and reducing costs. Thanks to the embedded intelligence underlying the intuitive workspace, Chorus can help leverage the experience of the Director for Automation Solutions at CA Technologies. He says many IT organizations spend 70 to 80 percent of their time and money on systems maintenance ��� doing patches on servers or updates on network devices, for instance. ���If you could automate those types of mundane, manual and error-prone tasks,��� explains Talbot, ���you could have your IT people working on delivering innovative new services to the business ��� rather than babysitting the infrastructure.��� (See sidebar above.) The Royal Treatment At Royal Caribbean, the world���s second largest cruise company with more than 60,000 employees and 2011 revenue of $7.53 billion, CIO Martin and the company���s operations team wanted to dramatically speed the process by which passengers board the ship on embarkation day. To be sure, the process needed speeding up: In the past, it could take hours. As guests boarded the ship, Royal Caribbean staff had to manually check each passenger���s paper ID forms at a security kiosk. Martin and his team knew the savings in both time and money could be enormous, especially on their larger ships, which hold up to 6,000 guests each. The system they put in place now lets guests swipe their Seapass card (a room key) through a reader at specially equipped digital security kiosks. The company aimed to shorten the process to an entire IT team to quickly and effectively assume mainframe management responsibilities regardless of whether they are experts or novices. ���Even if your role is storage, database or security, you can customize the Chorus workspace ��� just as you would a Google home page ��� and get the systems information you need right in front of you, all in one place,��� Godfrey says. Similarly, Kumar���s team works closely with customers that rely on mission-critical legacy solutions such as CA Network and Systems Management (NSM). ���We help them understand how they���re using NSM today; we learn about their future business requirements, and then we provide them with a recommendation. Through this type of proactive technology lifecycle planning approach, we���re able to help our customers achieve their evolving business needs by integrating their legacy solutions with our next-generation technologies, such as our cloud-based solutions,��� he says. One such tool that can be integrated is CA Nimsoft Monitor, an IT monitoring solution that can be delivered on a Software as a Service platform. Blending this kind of next-generation offering with legacy solutions means that CIOs can continue to get value from their investments. ���We���re not forcing you to get off your legacy stuff,��� says Kumar, ���but we want to show you the art of the possible.��� ���L.L. average of just 15 minutes per person. The actual results are even better at 11 minutes. To provide these business services, and to manage its onboard network and data center devices behind the scenes, Royal Caribbean deploys two key solutions from CA Technologies: CA Spectrum�� and CA Virtual Assurance for Infrastructure Managers. These empower Martin���s staff to monitor the IT infrastructure across multiple platforms (including mobile) via user-friendly dashboards. They also let IT drill down, identify and fix the root cause of system problems before they affect the guests. In another of Martin���s projects, guests on Royal Caribbean ships can now sign up digitally to join such onboard activities as rock climbing, surfing on simulated waves, and even ice skating. Previously, guests who wanted to participate had to sign paper ���activities waivers��� at any of several checkpoints. Now, they simply swipe their Seapass room key, which has been activated for access, on tablet devices. That, in turn, pulls up a digital photo of the guest. When the photo and face match, a Royal Caribbean staffer knows it���s the right person with the right room key. And to ensure that these tablets remain continuously available, Royal Caribbean uses CA Client Automation, a solution that delivers a view into the entire IT asset base and provides automation and remote-client management capabilities. ���We see you���ve digitally signed up for that activity, and you���re good to go,��� Martin says. ���No more paper.��� 2013 ��� Smart Enterprise 15

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