Smart Enterprise Magazine

Volume 7, Number 1, 2013

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One True Thing IT: Final Frontier Beyond the T hink back to the original ���Star Trek��� television series. Remember when Mr. Spock would ask the ship���s computer a question, and the computer would immediately answer? After a while, viewers started to believe that���s how computers ought to operate. Four decades later, you can ask your smartphone a question, and it will reply with not one, but thousands of possible answers. Our expectations for technology are that exponential. Today there are roughly ten billion networked devices interacting with applications and generating waves of data at lightning speeds. The industry estimates that Wal-Mart alone collects more than 2.5 petabytes of data every hour from its customer transactions. This era of devices and sensors and the accompanying proliferation of big data is fraught with potential for innovation ��� and risk. In response, the IT world has become highly fluid and complex. On one hand, the tightening of economic resources still requires IT departments to do more with less; on the other hand, IT innovations have created a huge shift in the economics around platforms and delivery. Organizations can now develop, scale and capture new markets long before slower competitors even get out of the gate. In this dynamic business environment, one company���s IT innovation or change in cost structure can render its competitors obsolete. Needless to say, IT is today an essential part of the business model and must be integrated into an organization���s core functions. Changing IT Culture With this in mind, IT departments have to accept that transformation has no end date, and happens at every level of the business. That���s why smart CIOs are working beyond the sphere of IT to become change leaders for the entire organization. IT leadership now requires more than technical expertise; CIOs must be business strategists, 42 capable of orchestrating the technologies, skills and resources required to produce new outcomes and deliver better services to customers. Intermountain Healthcare is a good example. This Utah-based nonprofit system of hospitals, clinics and an affiliated insurer has done a masterful job of managing costs while also improving the quality of services Intermountain provides to its healthcare professionals. IT is highly motivated, because employees know that by finding new ways to get essential information to doctors and nurses, they���re helping patients and saving lives. Or consider Tesco, a U.K.-based retailer that leverages innovative technologies to secure mobile transactions, manage the day-to-day operations of its applications, and monitor its global carbon footprint in support of its aggressive sustainability targets. Organizations like these are harnessing CA Technologies solutions to transition from simply maintaining IT systems to delivering new, innovative services. Whether the business model involves mobile access to vital medical information or allowing retailers to save energy, IT is positioned to lead the organization to greatness. And with more capabilities, more power, and more potential than ever, CA Technologies is poised to help CIOs deliver guidance for the demands of tomorrow. The world of technology is finally catching up with our imagination, and IT must keep pace. As Mr. Spock might say, ���In the face of extinction, it is only logical.��� n George Fischer is Executive VP and Group Executive, Worldwide Sales and Services, at CA Technologies. photograph: CA Technologies Yesterday���s science fiction is now reality. This demands continuous transformation in IT. | By George Fischer

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