Smart Enterprise Magazine

Volume 7, Number 3, 2013

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New technologies and business demands are forcing IT leaders to change the way they manage and lead. The question isn't whether you will change, but how. | By Larry Lange G et ready for another shift in the CIO's role. The IT leadership role has in the past been transformed by new technologies and new business demands, and now it's happening once more. Transforming technologies included PCs in the 1980s, the Internet in the 1990s, and social media and mobile devices in the 2000s. At the same time, the business demanded higher-level leadership from CIOs, better alignment of IT with the business, and greater controls on IT spending. Each new technology and business demand required the role of the CIO to shift, sometimes subtly, other times dramatically. Today, the new technologies include cloud computing, Everything as a Service, mobility and big data, which includes business analytics and equally big storage. The business drivers include the shift away from simply selling products and toward selling services and customer experiences instead. But unlike in the past, today's changes are occurring not gradually, but almost instantly. "The market is at hypervelocity today," says Siva Ganesan, VP and Global Head of Assurance Services at Tata Consultancy Services (TCS), India's largest IT services provider. "And when I say 'market,' I mean every enterprise dealing with the digital revolution." Adds Randy Mott, CIO of General Motors Corp., "The business is trying to respond to a customer that expects much more rapid change. And IT must respond to that rate." There's little question that the IT mix is changing. Forrester Research, in its most recent annual report on worldwide IT spending, says investments in legacy desktop and server applications will continue to languish as more spending moves to cloud computing, big data, analytics and mobile application development. The market for computing tablets, for example, will grow by 36 percent this year over last, Forrester predicts. IMAGE: COURTESY OF GM Randy Mott, CIO of General Motors Corp. 2013 • SMART ENTERPRISE 13

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