Smart Enterprise Magazine

Volume 7, Number 3, 2013

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Managing Mobile DiSRuPtiON G lobal Partners, a nearly 80-year-old wholesale distributor of refined oil products, might not sound like it has that much to do with mobile technology. The Waltham, Mass.-based company — which serves brands that include Exxon, Mobil, Citgo and Shell — is helping consumers join loyalty programs, locate gas stations and pay for fuel with their mobile devices."It's part of the table stakes today," says Ken Piddington, Global Partners' CIO. "You've got to have a mobile application. More people will leave the house without their wallet than without their cell phone. So there's the expectation that you can use that phone to do everything: 'I can pay for coffee at Starbucks with my phone, so why can't I use my phone to pay for gas?'" 36 SMARTENTERPRISEMAG.COM Global Partners isn't alone. Around the world, mobile devices, applications and communications have become so powerful, ubiquitous, versatile and fast, they're disrupting and transforming many traditional ways of doing business. In many cases, these disruptions are transforming the IT landscape even more dramatically than did PCs, laptops and the Web in the past, in large part because the new technologies are being adopted so quickly. A post-PC era is emerging, defined by the confluence of cloud computing, mobility, analytics and a rapidly evolving "Internet of Things." In this context, mobile technology promises to cause even more disruptions while opening new business opportunities. Already, Groupon and others use location services to deliver targeted IMAGE: SHUTTERSTOCK Smartphones and tablets in the workplace are changing everything. New solutions help CIOs ensure that the changes are good for the business. | By Leon Erlanger

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