Smart Enterprise Magazine

Volume 7, Number 3, 2013

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One True Thing Growing complexity and higher risks add drama to the application-development process. | By George Fischer G et ready to grab your virtual baton and become the IT equivalent of symphony conductor. Two years ago, I wrote here about how Software as a Service (SaaS), social media and mobile devices have disrupted the enterprise. I also said it was up to CIOs — I dubbed them "Chiefs of Information Orchestration" — to turn this disruption into a competitive advantage. Since then, two major trends have solidified. First, new business, economic and social imperatives have caused enterprises to adopt virtualization and all types of internal and external clouds to deliver innovation at a faster pace. In many cases, these new platforms help to manage costs and improve IT operations; but CIOs dealing with platform shifts are facing new complexities and hidden costs. Second, the upsurge in mobility, crowdsourcing and ubiquitous access has pushed the stakes even higher. The proliferation of mobile devices has been explosive, and organizations must now develop new applications faster than ever. The wider distribution of these applications, data and processes to people both inside and outside the enterprise means any defects, security gaps or threats to the brand will be amplified. Successful enterprises have to mitigate these risks and reduce constraints on resources. This is an opportunity for CIOs to differentiate themselves. It's not all pain and no gain, as CIOs who've embraced the DevOps movement have discovered. DevOps strategy tears down the walls between IT development and operations teams, allowing them to forge productive relationships. This new collaboration will result in processes that enable enterprises to create effective, reliable software at a pace fast enough to meet today's hyper-intense demand. Of course, promoting close collaboration between two diverse groups isn't easy. Over the years, IT development and operations 42 SMARTENTERPRISEMAG.COM teams have evolved distinct ways of working, and each has its own specialized tools. Also, as enterprises rationalize both their internal capabilities and those of their partners, they're grappling with highly distributed, heterogeneous application architectures. What's the answer? A two-pronged approach. Successful enterprises focus on improving both people and processes. First they get everyone on both the development and operations teams to take responsibility for specifying, building, testing and managing applications. In this way, both groups are highly motivated to deliver excellent business outcomes. Second, these enterprises adopt improved application-delivery processes. As a colleague has pointed out in the "Crossing the DevOps Chasm" solution brief (available on, when development teams automate the packaging and deployment of each software change, and when the operations group automates the certification and monitoring of each new release, enterprises move toward a continuous delivery loop for software updates. Revisions that used to take weeks or months are now deployed in just hours or minutes. Our Application Delivery and Service Virtualization solutions are a great example of this; these solutions automate DevOps efforts and promote collaboration among otherwise separate teams. This helps enterprises speed the deployment of new software features, while also delivering better feedback from IT operations. Combined with our new Layer 7 technology — which offers a robust, highly scalable API access control and security gateway — we can deliver applications faster and more economically, with fewer defects, and significantly reduce the risk of externalizing applications. New disruptive technologies and delivery platforms offer real advantages to CIOs dealing with today's business realities, rapid development times and hybrid IT infrastructures. When Chiefs of Information Orchestration harmonize IT development and operations, they deliver new IT services quickly, reduce constraints and improve security — all without compromising performance. Now, that's beautiful music. I George Fischer is Executive VP and Group Executive, Worldwide Sales and Services at CA Technologies. IMAGE: CA TECHNOLOGIES Chiefs of Information Orchestration, the Sequel

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