Smart Enterprise Magazine

Volume 8, Number 1, 2014

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Lead Feature T he role of the CIO as the traditional custodian over all things techni- cal is changing. In the past, the leadership role was governed by the adoption of new technologies to meet business demands. Over the course of 30-plus years, this has included PCs, client-server and distributed comput- ing, the Internet and, more recently, social media, cloud computing and all things mobile. Each new wave has introduced a new set of challenges, some cultural and some technical, with many requiring dramatic shifts in the way IT leaders exploit them for commercial and societal benefit. Today, however, in addition to man- aging technical complexity, CIOs find themselves dealing with a far more profound set of issues that threaten to disrupt the organizations they serve and support. And unlike in the past, these changes are being driven by dynamics external to both IT and the parent organization: by the customers to whom they sell products to or the citizens to whom they deliver services. "There are dramatic shifts in the way customers are consuming products and services," says John Michelsen, CTO at CA Technologies. "It's no longer a c a s e w h e r e c u s t o m e r s r e q u i r e physical possession and ownership; quite the reverse—they're now willing and able to share goods themselves." 6 SMARTENTERPRISEMAG.COM

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